Warranty Policy

At Decoral (decoral.shop), we stand by the quality of our products. To ensure you have peace of mind with every purchase, we offer a 1-year warranty on most products purchased from our store. This Warranty Policy outlines the details of our commitment to you.

1. Warranty Coverage

Our 1-year warranty covers defects in materials and craftsmanship for the following categories of products:

  • Furniture (including assembly and finish defects)
  • Home Appliances (such as refrigerators, microwaves, etc.)
  • Electronics (including home entertainment systems, lamps, etc.)
  • Indoor Decor (including rugs, lighting, etc.)

The warranty is valid for 12 months from the date of purchase and covers the following:

  • Repair or replacement of defective parts or products.
  • Shipping costs for returns or exchanges due to manufacturer defects.
  • Fixing issues arising from faulty materials or workmanship under normal use.

2. Warranty Exclusions

This warranty does not cover:

  • Damage caused by improper use, accidents, neglect, or misuse of the product.
  • Wear and tear over time, including normal degradation of product materials.
  • Products that have been altered or modified in any way.
  • Products used for commercial purposes, unless otherwise specified.
  • Damages caused by environmental factors (e.g., water damage, exposure to extreme temperatures, etc.).

3. Making a Warranty Claim

To initiate a warranty claim, please follow these steps:

  • Step 1: Email us at contact@decoral.shop with your order number and a description of the defect or issue.
  • Step 2: Provide clear photos or videos of the product showing the defect. This will help us quickly process your claim.
  • Step 3: After review, our team will contact you to arrange a return, repair, or replacement based on the warranty assessment.

4. Repair and Replacement Process

If your item qualifies for warranty repair or replacement:

  • We will arrange for the repair or send you a replacement product. If we no longer have the product in stock, we will offer a comparable alternative.
  • The item must be returned in its original packaging, if possible, to avoid additional damage during the return process.
  • If the product is repaired, it will be shipped back to you at no additional cost.

5. Warranty Period for Replacements or Repairs

If a replacement product or repaired item is sent to you, the warranty period will be extended by 3 months from the date of replacement or repair.

6. Limitations

This warranty is non-transferable and only applies to the original purchaser. Warranty claims must be made within the warranty period. After the 12-month period, any repair or replacement services will be subject to additional fees.